Agent Support

Agency Automation Support

For help integrating data with your Agency Management System, please contact your local sales manager.

Access agent systems and tools.

Log in to TAP
TAP/The Agency Place (log in required)—Access agent systems and tools
Agent Solutions (log in required)—Agent marketing tools
TAP Marketing (log in required)—Agent marketing tools
Risk Solutions—Risk management tools

Agency Helpline

Commercial Lines: 800-626-6601
Personal Lines: 800-225-2032
Quick Access Extensions
Claims inquires: Press 1
Billing inquiries: Press 2
Endorsement or Policy Issue status: Press 3
Technical assistance with POS/TAP: Press 4
Coverage questions (including risk eligibility and underwriting assistance): Press 5
  • Small Commercial: Press 1
  • Middle Market: Press 2
Premium Audit inquiries: Press 6
Repeat Menu: Press 7

Corporate Headquarters:

Regional Offices
Company Directory Main Phone: 508.855.1000 Toll-free: 800-853-0456
Corporate mailing address The Hanover Insurance Group, Inc.
440 Lincoln Street
Worcester, MA 01653-0002

We value our partner agents

At The Hanover, we are committed to true agency partnership and offer our innovative products only through select Independent Agents.

Contact your local Hanover office if you are interested in becoming a partner agent.