Updated Frequently Asked Questions Recurring EFT (Electronic Funds Transfer)
What is recurring EFT?
Recurring EFT (electronic funds transfer) is a payment method where automatic withdrawals are made from your checking or savings account to pay for your insurance premium on the date of your choice (between the 1st-28th). The number of withdrawals is determined by your selected payment plan.
How can I save money by signing up for EFT?
EFT is our most convenient payment option, offering significant savings!
- No service charges - saving up to $66 a year!
- No insurance bills to open
- No checks to write
- No envelopes or stamps to worry about
Can I sign up for recurring EFT?
Recurring EFT payments are available to the majority of our customers. If your policy is pending cancellation, you must make a payment and bring your account current before enrollment is allowed. Additionally, recurring EFT is not available for:
- Michigan Personal Auto Facility policies
- Massachusetts Personal Auto Facility policies
For additional information regarding policies that are not eligible for recurring EFT, please contact our Customer Service department at 800-922-8427.
How do I sign up for recurring EFT?
- Online here
- Using our EFT Authorization form which you can email, fax or mail
Does The Hanover charge a fee for using recurring EFT?
No we don’t charge our customers for using recurring EFT.
Do I have to sign up again when my policy renews?
No, the policy will renew with the recurring EFT payment method automatically.
Can I have different withdrawal dates on my policies?
Yes, you can choose a different draft date for each policy.
What options do I have for recurring EFT?
Both checking and savings accounts can be used for recurring EFT withdrawals. Recurring credit card and debit card are not available.
Can I use more than one bank account?
Yes you can. However you can’t use multiple bank accounts to pay for one policy.
How long before my withdrawals will start?
Banking regulations require a notification period that’s a minimum of 15 days (10 days plus 5 days for mailing) prior your first withdrawal. Your withdrawals will then begin on the date you selected when you enrolled.
What happens if I don’t have enough money in my account to cover the recurring EFT withdrawal?
Your bank may make up to 2 additional attempts to collect the amount due. All bank returns for insufficient or uncollectible funds will be subject to a fee. Your bank may also charge a fee for each attempt. If your recurring EFT payment is dishonored by your bank, we will remove your policy (s) from recurring EFT and send a notice of intent to cancel for non-payment of premium.
Will I still receive a paper bill in the mail?
Once you have enrolled in recurring EFT, you will no longer receive paper bills. An initial EFT Withdrawal Notification will be sent confirming your selected date payment schedule. If you make any changes to your policy resulting in a premium change, we will send an EFT Change Notification confirming your new payment amount.
My e-mail address has changed. How do I update it?
For Personal Insurance customers, log in and select ‘Pay My Bill from one of your policies to access ‘My Profile’ in the left navigation bar. For Business Insurance customers, log in and select ‘My Profile’ on the left navigation bar.
Can I update my mailing address online?
No, please contact your agent. Agent contact information can be found on your invoice.
How do I change the date my payment is withdrawn from my account or my banking information?
For Personal Insurance customers, you can change your withdrawal date and/or update your banking information by logging in, click on Billing and select the Modify EFT button. To make changes, click on the pencil icon and update your information. You will receive an EFT Change Notification by mail confirming your new withdrawal date. Please note: draft date changes may take up to 30 days to become effective and could result in a change of your payment amount.For Business Insurance customers, you can change your withdrawal date and/or update your banking information by logging in and selecting Recurring EFT from the left navigation bar. To make changes, click on the pencil icon and update your information. You will receive an EFT Change Notification by mail confirming your new withdrawal date. Please note: draft date changes may take up to 30 days to become effective and could result in a change of your payment amount.
I made changes to my information earlier today, but I just realized I have to go back and make another change. What happens to the changes I made earlier?
Changes made online to recurring EFT information are immediately processed and you may make multiple changes within the same business day. You will receive one EFT Change Notification in the mail reflecting the last change made.
How do I cancel my recurring EFT enrollment?
For Personal Insurance customers, you can cancel your recurring EFT enrollment by logging in, click on Billing and select Billing Preferences. Select the schedule you wish to remove from EFT and check the box to cancel. Please note that any scheduled withdrawal within the next 3 days will still occur. If you have questions, please contact us at 1-800-922-8427.For Business Insurance customers, you can cancel your recurring EFT enrollment by logging in and selecting Recurring EFT from the left navigation bar. To cancel your enrollment, select the edit icon next to EFT Details and then click the ‘Remove EFT’ button. Please note that any scheduled withdrawal within the next 3 days will still occur. If you have questions, please contact us at 1-800-922-8427.
What kind of records should I keep?
We suggest you keep all EFT related information with your policy in a safe place.